End User License Agreement

The Application

eeva (“Licensed Application”) is a piece of software created to help users manage their lives — and customized for iOS, Android, and web platforms (“Devices”). It is used to access the centralized life management platform via mobile application, web browser, or tablet.

The Licensed Application is not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use this Licensed Application. You may not use the Licensed Application in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

The Licensed Application may be accessed through native mobile applications or via web browsers on desktop, tablet, and mobile devices. The terms of this License Agreement apply equally to both mobile and web users.

Scope of License

1. You are given a non-transferable, non-exclusive, non-sublicensable license to install and use the Licensed Application on any Devices that You (End-User) own or control and as permitted by the Usage Rules, with the exception that such Licensed Application may be accessed and used by other accounts associated with You (End- User, The Purchaser) via Family Sharing or volume purchasing.

2. This license will also govern any updates of the Licensed Application provided by Licensor that replace, repair, and/or supplement the first Licensed Application, unless a separate license is provided for such update, in which case the terms of that new license will govern.

3. You may not share or make the Licensed Application available to third parties (unless to the degree allowed by the Usage Rules, and with eeva Solutions Inc.’s prior written consent), sell, rent, lend, lease or otherwise redistribute the Licensed Application.

4. You may not reverse engineer, translate, disassemble, integrate, decompile, remove, modify, combine, create derivative works or updates of, adapt, or attempt to derive the source code of the Licensed Application, or any part thereof (except with eeva Solutions Inc.’s prior written consent).

5. You may not copy (excluding when expressly authorized by this license and the Usage Rules) or alter the Licensed Application or portions thereof. You may create and store copies only on devices that You own or control for backup keeping under the terms of this license, the Usage Rules, and any other terms and conditions that apply to the device or software used. You may not remove any intellectual property notices. You acknowledge that no unauthorized third parties may gain access to these copies at any time. If you sell your Devices to a third party, you must remove the Licensed Application from the Devices before doing so.

6. Violations of the obligations mentioned above, as well as the attempt of such infringement, may be subject to prosecution and damages.

7. Licensor reserves the right to modify the terms and conditions of licensing.Nothing in this license should be interpreted to restrict third-party terms. When using the Licensed Application, You must ensure that You comply with applicable third-party terms and conditions.

Technical Requirements

1. The Licensor hereby specifies that the Licensed Application is designed to operate optimally on mobile devices that meet the following minimum operating system requirements: Android 6.0 or higher and iOS 13.4 or higher.

2. Licensor attempts to keep the Licensed Application updated so that it complies with modified/new versions of the firmware and new hardware. You are not granted rights to claim such an update.

3. You acknowledge that it is Your responsibility to confirm and determine that the app end-user device on which You intend to use the Licensed Application satisfies the technical specifications mentioned above.

4. It is Your responsibility to periodically check for and comply with updates or changes to these specifications, as they may be amended by the Licensor from time to time to improve application performance or user experience.

5. In offline mode, the Licensed Application may store certain data locally on the user’s device. Users are solely responsible for ensuring the security of their devices. eeva recommends users regularly sync their data and avoid relying on offline mode for storing sensitive or time-sensitive information.
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Maintenance and Support

1. The Licensor is solely responsible for providing any maintenance and support services for this Licensed Application. You can reach the Licensor at the email address listed in the App Store or Play Store Overview for this Licensed Application.

2. eeva Solutions Inc. and the End-User acknowledge that the Services have no obligation whatsoever to furnish any maintenance and support services with respect to the Licensed Application.
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User-Generated Contributions

1. The current version of the Licensed Application does not support the submission, creation, or distribution of user-generated content by End-Users. As such, no functionalities allowing for such contributions are available at this time.

2. The Licensor reserves the right to introduce features that allow for the creation, submission, and distribution of user-generated content in future updates of the Licensed Application. Any such updates will be accompanied by amendments to this License Agreement, detailing the terms and conditions under which user-generated content may be handled, along with the respective rights and responsibilities of the End-User and the Licensor.
3. End-Users are encouraged to review the License Agreement periodically for updates or changes related to the introduction of user-generated content functionalities.

Contribution License

1. You agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices (including settings).

2. By submitting suggestions of other feedback regarding the Licensed Application, you agree that we can use and share such feedback for any purpose without compensation to you.

3. We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area in the Licensed Application. You are solely responsible for your Contributions to the Licensed Application and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.

4. Certain features within the Licensed Application may provide AI-generated recommendations, content, or actions (e.g., creating reminders, tasks, or suggested messages). These features are explicitly opt-in. The End-User remains solely responsible for validating, modifying, and acting upon AI suggestions. eeva Solutions Inc. makes no guarantees regarding the accuracy, reliability, or appropriateness of such outputs.

5. The Licensed Application uses anonymized behavioral signals—such as field interactions, navigation patterns, and usage behaviors—to improve performance, enhance AI functionality, and inform analytics. No personal data content is used to train or fine-tune AI models. User data is not shared or sold to third-party AI vendors.

Liability

1. Licensor’s responsibility in the case of violation of obligations and tort shall be limited to intent and gross negligence. Only in case of a breach of essential contractual duties (cardinal obligations), Licensor shall also be liable in case of slight negligence. In any case, liability shall be limited to the foreseeable, contractually typical damages. The limitation mentioned above does not apply to injuries to life, limb, or health.

2. Licensor takes no accountability or responsibility for any damages caused due to a breach of duties according to Section 2 of this License Agreement. To avoid data loss, You are required to make use of backup functions of the Licensed Application to the extent allowed by applicable third-party terms and conditions of use. You are aware that in case of alterations or manipulations of the Licensed Application, You will not have access to the Licensed Application.

3. Automated content and recommendations provided through the Licensed Application are generated using artificial intelligence. These are offered as suggestions only and may not always be complete, accurate, or contextually appropriate. Users should exercise their own judgment before acting upon any AI-generated information. eeva Solutions Inc. disclaims liability for any damages resulting from reliance on such automated content.
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Warranty

1. Licensor warrants that the Licensed Application is free of spyware, trojan horses, viruses, or any other malware at the time of Your download. Licensor warrants that the Licensed Application works as described in the user documentation.

2. No warranty is provided for the Licensed Application that is not executable on the device, that has been unauthorizedly modified, handled inappropriately or culpably, combined or installed with inappropriate hardware or software, used with inappropriate accessories, regardless if by Yourself or by third parties, or if there are any other reasons outside of eeva Solutions Inc.’s sphere of influence that affect the executability of the Licensed Application.

3. You are required to inspect the Licensed Application immediately after installing it and notify eeva Solutions Inc. about issues discovered without delay by email provided in Contact Information. The defect report will be taken into consideration and further investigated if it has been emailed within a period of ninety (90) days after discovery.

4. If we confirm that the Licensed Application is defective, eeva Solutions Inc. reserves a choice to remedy the situation either by means of solving the defect or substitute delivery.

5. In the event of any failure of the Licensed Application to conform to any applicable warranty, You may notify the Services Store Operator, and Your Licensed Application purchase price will be refunded to You. To the maximum extent permitted by applicable law, the Services Store Operator will have no other warranty obligation whatsoever with respect to the Licensed Application, and any other losses, claims, damages, liabilities, expenses, and costs attributable to any negligence to adhere to any warranty.
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Product Claims

eeva Solutions Inc. and the End-User acknowledge that eeva Solutions Inc., and not the Services, is responsible for addressing any claims of the End-User or any third party relating to the Licensed Application or the End-User’s possession and/or use of that Licensed Application, including, but not limited to:

1. product liability claims;

2. any claim that the Licensed Application fails to conform to any applicable legal or regulatory requirement; and

3. claims arising under consumer protection, privacy, or similar legislation, including in connection with Your Licensed Application’s use of the HealthKit and HomeKit.

Legal Compliance

1. The End-User represents and warrants that they are not located in any country subject to a U.S. Government embargo or that has been designated by the U.S. Government as a “terrorist-supporting” country. Furthermore, the End-User is not listed on any U.S. Government list of prohibited or restricted parties.

2. The End-User agrees to comply with all local, state, national, and international laws and regulations applicable to their use of the Licensed Application, including those of Canada, where eeva Solutions Inc. is based, as well as any applicable laws and regulations of the countries in which our users are located, including but not limited to those of North America and Europe.
3. Given the international nature of our user base, eeva Solutions Inc. commits to ongoing compliance with relevant data protection and privacy legislation across the jurisdictions in which it operates.
4. The End-User acknowledges their responsibility to remain informed of and to adhere to all relevant laws and regulations affecting their use of the Licensed Application, especially in cases where the laws are stringent or differ significantly from those in Canada.

Contact Information

For general inquiries, complaints, questions or claims concerning the Licensed Application, please contact: 

eeva Solutions Inc.
495-4020 Rue Saint-Ambroise 
Montréal, Québec H4C 2E1 
Canada
privacy@eeva.ai

Termination

The license is valid until terminated by eeva Solutions Inc. or by You. Your rights under this license will terminate automatically and without notice from eeva Solutions Inc. if You fail to adhere to any term(s) of this license. Upon License termination, You shall stop all use of the Licensed Application, and destroy all copies, full or partial, of the Licensed Application.

Third-Party Terms of Agreements and Beneficiary

eeva Solutions Inc. represents and warrants that eeva Solutions Inc. will comply with applicable third-party terms of agreement when using Licensed Application.

In Accordance with Section 9 of the “Instructions for Minimum Terms of Developer’s End-User License Agreement,” both Apple and Google and their subsidiaries shall be third-party beneficiaries of this End User License Agreement and, upon Your acceptance of the terms and conditions of this License Agreement, both Apple and Google will have the right (and will be deemed to have accepted the right) to enforce this End User License Agreement against You as a third-party beneficiary thereof.

Intellectual Property Rights

eeva Solutions Inc. and the End-User acknowledge that, in the event of any third-party claim that the Licensed Application or the End-User’s possession and use of that Licensed Application infringes on the third party’s intellectual property rights, eeva Solutions Inc., and not the Services, will be solely responsible for the investigation, defense, settlement, and discharge or any such intellectual property infringement claims.

Applicable Law

This License Agreement is governed by the laws of Canada excluding its conflicts of law rules.

Miscellaneous

1. If any of the terms of this agreement should be or become invalid, the validity of the remaining provisions shall not be affected. Invalid terms will be replaced by valid ones formulated in a way that will achieve the primary purpose.

2. Collateral agreements, changes and amendments are only valid if laid down in writing. The preceding clause can only be waived in writing.

3. A French version of this License Agreement is available to ensure compliance with applicable language requirements. In the event of any inconsistencies between the English and French versions, the English version shall prevail unless otherwise required by law.
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