Service(s)

1. Your Rights. Subject to your compliance with these Terms and solely during the Subscription Term, you shall have the limited, non-exclusive, revocable right to access and use the Service(s) via native mobile applications (iOS and Android) or through supported web browsers on compatible desktop or tablet devices, solely for your personal use in accordance with these Terms and the subscription plan as specifically stated in an Order Form.

    

2. eeva’s Responsibilities. eeva will: (a) make the Service(s) available to you in accordance with these Terms, the Documentation and the Order Form; (b) provide support for the Service(s) in accordance with eeva’s then-current standard support policy; and (c) comply with all laws and regulations applicable to eeva in provision of the Service(s).

    

3. Updates and Downtime. Any enhancements, new features or updates (“Updates”) to the Service(s) are also subject to these Terms and We reserve the right to deploy Updates at any time. The Service(s) may temporarily be unavailable due to scheduled downtime for upgrades and maintenance in which case We shall use commercially reasonable endeavours to notify you in advance.

    

4. Trial Services. eeva may, at its discretion, provide the Service(s) for trial for a limited period (“Trial Services”). 

ANY SERVICE DATA TRANSMITTED THROUGH THE TRIAL SERVICES WILL BE PERMANENTLY LOST UNLESS YOU PURCHASE A SUBSCRIPTION TO THE SAME SERVICES AS THOSE COVERED BY THE TRIAL SERVICES OR EXPORT SUCH SERVICE DATA BEFORE THE END OF THE TERM OF SUCH TRIAL SERVICES.

NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, eeva DISCLAIMS ALL LIABILITIES, TO THE MAXIMUM EXTENT PERMITTED BY LAW, WITH RESPECT TO YOUR USE OF THE TRIAL SERVICES.

Your responsibilities 

1. Your Account. Your access and use of the Service(s) is restricted to the specified number of individual users as specified in the relevant Order Form, if any, executed between us and yourself. Each user shall be identified using unique login information (“User Login”) and such User Login shall be used only by one individual.

    

2. Acceptable use. You agree not to (a) license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, timeshare disassemble, reverse engineer, decompile or make the Service(s) available to any third party, other than users in furtherance of your personal use as expressly permitted by these Terms; (b) modify, adapt, or hack the Service(s) or otherwise attempt to gain or gain unauthorized access to the Service(s) or related systems or networks; (c) use the Service(s) to store or transmit Sensitive Personal Information; (d) use the Service(s) to store or transmit Service Data in violation of applicable laws and regulations, including but not limited to violation of any person’s privacy rights, export control laws/regulations; (e) access it for purposes of creating derivative works based on, or developing or operating products or services for third-parties in competition with the Service(s); (f) access or use the Service(s), or any feature, information or functionality thereof, to build a similar or competitive product or service or otherwise engage in competitive analysis or benchmarking; (g) use the Service(s) to store or transmit any content that infringes upon any person’s intellectual property rights or is unlawful, racist, hateful, abusive, libelous, obscene, or discriminatory; (h) use the Service(s) to knowingly post, transmit, upload, link to, send or store any viruses, malware, trojan horses, time bombs, or any other similar harmful software;  or (i) “crawl,” “scrape,” or “spider” any page, data, or portion of or relating to the Service(s) (through use of manual or automated means).

    

3. Prohibited Activity. If we inform you that a specified activity or purpose is prohibited due to a threat to the security, integrity or availability of the Service(s), you will ensure that you immediately cease use of the Service(s) for such prohibited activity or purpose.
4. 1.  

Intellectual property rights

1. Service(s). Except for the rights granted to you under clause 1, all rights, title and interest in and to all intellectual property and/or proprietary rights, title and interest in or related to the Service(s), including patents, inventions, copyrights, trademarks, domain names, trade secrets or know-how shall belong to and remain exclusively with eeva, its Affiliates and licensors. All rights in the Service(s) not expressly provided to you herein are reserved by eeva.

    

2. Service Data. You own the rights to the Service Data that you provide to eeva. eeva does not claim ownership over such Service Data. You grant to us a royalty-free license and right to use Service Data solely to provide and maintain the Service(s), prevent or address any technical problems, or at your request in connection with support requests and in accordance with these Terms.

    

3. Feedback. eeva shall have a right and royalty-free license to incorporate into the Service(s) or otherwise use any suggestions, enhancement requests, recommendations or other feedback you choose to provide, including for the purpose of improving and enhancing the Service(s), provided that you are not referenced in such use.

    

4. Aggregated Information. eeva may aggregate, collect, and analyze information relating to the provision, use, and performance of the Service(s) and may use (during and after the Subscription Term) such information to develop and improve the Service(s) and other eeva offerings. This may include anonymized behavioral signals, such as feature usage patterns, navigation flows, and interaction data, which may be used to improve performance, personalize the Service(s), and enhance AI capabilities. Such data will not include personal content, will be processed in anonymized form, and will not be sold or shared with third-party AI vendors.
5. Publicity Rights. eeva reserves the right to use your name and avatar (“your Marks”) to identify you as its customer, including on the Website, social media and in sales and marketing materials, in the same way it uses the names of its other customers. eeva shall use your Marks in accordance with your applicable branding guidelines if provided to eeva and eeva may not use your Marks in any other way without your prior written consent (with email consent deemed sufficient).

Third party services

1. The Service(s) enables integration with a wide range of Third-party Services. You acknowledge and agree that your use of Third-party Services will be subject to the terms and conditions and privacy policies of such third-party and that we shall not be liable for your enablement, access or use of such Third-party Services, including your data processed by such third party. We shall only be liable for your data when it is being transmitted through the Service(s). You should contact that Third-party service provider for any issues arising in connection with use of such Third-party Service.

    

2. You may enable integrations between the Service(s) and Third-party Services, and by doing so: (a) instruct eeva to share Service Data (including, to the extent necessary, any Personal Data) with the providers of such Third-party Services in order to facilitate the integration; and (b) grant eeva permission to allow Third-party Services and its providers to access Service Data as appropriate for the interoperation of Third-party Services with the Service(s). eeva and Third-party Services providers are not processors or sub-processors of Personal Data with respect to each other.

Charges and payment

1. Subscription Charges:  All charges associated with your use of the Service(s) shall be as set forth in an Order Form (“Subscription Charges”) and any other details regarding such Subscription Charges shall be mentioned in an Order Form. Unless otherwise provided in an applicable Order Form, the Subscription Charges are due in full and payable in advance in accordance with clause 5.2, when you subscribe to the Service(s).

    

2. Payment: Unless otherwise stated in the relevant Order Form, you hereby authorize us or our authorized agents, as applicable, to bill you upon your subscription to the Services (and any renewal thereof) and your payment is due within thirty (30) days of receipt of our invoice.

    

3. Refunds: Unless otherwise specified in these Terms or an Order Form, all Subscription Charges are non-refundable.

    

4. Late Payments/Non-payment of Subscription Charges: We will notify you in the event we do not receive payment towards Subscription Charges within the due date. We must receive payments within a maximum of ten (10) days from the date of our notice. If we do not receive payment within the foregoing time period, in addition to our right to other remedies available under law, we may (i) suspend your access to and use of the Services until we receive your payment towards the Subscription Charges as specified herein or (ii) terminate your Account, provided that eeva will use commercially reasonable efforts to give you at least five (5) days’ prior written notice before suspending or terminating your access to the Service(s).

    

5. Payment Disputes. In the event you reasonably dispute any portion of the invoice, you must notify eeva within seven (7) days of receipt of an invoice. eeva will not exercise its rights under the clause 5.4 above if you are disputing the applicable Subscription Charges specified in the invoice reasonably and in good faith and are cooperating diligently to resolve the dispute in accordance with this clause. You may withhold payment of disputed Subscription Charges until resolved but you shall still pay the undisputed amount when due.

    

6. Applicable Taxes: Unless otherwise stated, the Subscription Charges do not include any taxes, levies, duties or similar governmental assessments, including value-added, sales, use or withholding taxes assessable by any local, state, provincial or foreign jurisdiction (collectively “Taxes”).

Term, termination, and suspension

1. Term and Renewal. The Subscription Term shall be set forth in a relevant Order Form. Unless your Account and subscription to the Services is terminated, your subscription to the Service(s) will renew for a Subscription Term equivalent in length to the then expiring Subscription Term at the then prevailing Subscription Charges.

    

2. Termination for Breach. Either Party may terminate these Terms immediately upon notice to the other Party if the other Party materially breaches these Terms, and such breach remains uncured more than thirty (30) days after receipt of written notice of such breach, provided however that any activity by you or your users that threatens the security, integrity or availability of the Service(s) may be grounds for immediately terminating your Account and access to the Service(s).

    

3. Termination for Insolvency. Notwithstanding anything contained herein, either Party may terminate these Terms with notice if the other Party becomes insolvent, makes or has made an assignment for the benefit of creditors, is the subject of proceedings in voluntary or involuntary bankruptcy instituted on behalf of or against such Party (except for involuntary bankruptcies) which are dismissed within sixty (60) days, or has a receiver or trustee appointed for substantially all of its property.

    

4. Effect of Terminating your Account. Following the termination of your Account either by yourself or by us, your access and use of the Services shall cease. Termination will not relieve you of your obligation to pay all Subscription Charges that accrued prior to such termination. eeva shall delete all Service Data that is available with eeva, including but not limited to your login and Account information, within a period of forty-five (45) days from the effective date of termination of your Account (“Data Retention Period”), unless legally prohibited. You may export Service Data within the Data Retention Period in your eeva account. Service Data cannot be recovered once it is permanently deleted.

Confidentiality, data privacy, and security

1. If you choose, or are provided with, a user identification code, login, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We will not be responsible for any activities, including any attempted or actual access or loss of data occurring in your Account as a result of your non-compliance of obligations under this clause.

    

2. Definition of Confidential Information. “Confidential Information” shall mean all information disclosed by one Party to the other Party which is in tangible form and labelled “confidential” (or with a similar legend) or which a reasonable person would understand to be confidential given the nature of the information and circumstances of disclosure. For purposes of these Terms, the following shall also be deemed Confidential Information: (a) Service Data, (b) any user identification code, login, password or any other piece of information provided to you as part of eeva’s security procedures. Notwithstanding the foregoing, Confidential Information shall not include any information which (a) was publicly known and made generally available in the public domain prior to the time of disclosure by the disclosing party; (b) becomes publicly known and made generally available after disclosure by the disclosing party to the receiving party through no action or inaction of the receiving party; (c) is already in the possession of the receiving party at the time of disclosure by the disclosing party as shown by the receiving party’s files and records prior to the time of disclosure; (d) is obtained by the receiving party from a third party without a breach of such third party’s obligations of confidentiality; (e) is independently developed by the receiving party without use of or reference to the disclosing party’s Confidential Information, as shown by documents and other competent evidence in the receiving party’s possession; or (f) is required by law to be disclosed by the receiving party, provided that the receiving party shall, to the extent legally permitted, give the disclosing party written notice of such requirement prior to disclosing so that the disclosing party may seek a protective order or other appropriate relief.

    

3. Protection of Confidential Information. Each of the Parties will protect the other’s Confidential Information from unauthorized use, access or disclosure in the same manner as each of the Parties protects its own Confidential Information, and in any event, no less than reasonable care. Except as otherwise expressly permitted pursuant to these Terms, each of the Parties may use the other’s Confidential Information solely to exercise its respective rights and perform its respective obligations under these Terms and shall disclose such Confidential Information solely to those of its respective employees, representatives and agents who have a need to know such Confidential Information for such purposes and who are bound to maintain the confidentiality of, and not misuse, such Confidential Information. You acknowledge and agree that eeva and its Affiliates may access or disclose information about you, your Account, users, including Service Data, in order to seek advice from its legal advisors subject to confidentiality obligations, to prevent any infringement of Affiliate’s or other customers’ proprietary rights provided that eeva shall notify you prior to any such disclosure, if eeva deems that such notification will not prejudicially harm its interests. The provisions of this clause shall supersede any non-disclosure agreement by and between the Parties entered prior to these Terms that would purport to address the confidentiality of Service Data and such agreement shall have no further force or effect with respect to Service Data.

    

4. Security and Protection of Service Data. During the Subscription Term, eeva will implement and maintain appropriate administrative, physical, and technical security measures designed to protect the security, confidentiality, and integrity of, and prevent the unauthorized disclosure of, Service Data as specified in eeva’s security policy which you may request access to by writing to privacy@eeva.ai.

    

5. Offline Mode. If you use the Service(s) in offline mode, certain data may be stored locally on your device. You are responsible for maintaining the security of your device. eeva recommends syncing regularly and not relying on offline mode for storing sensitive or time-critical information.

    

6. Processing of Personal Data. We shall Process Personal Data forming part of Service Data on your behalf as a data processor only for the purposes mentioned in these Terms and in accordance with the Data Processing Addendum. You may request access to by writing to privacy@eeva.ai.

Warranties and disclaimers

1. eeva Warranties. eeva warrants that during the Subscription Term, (a) eeva will not materially decrease the overall functionality of the Service(s); and (b) its security policy sets out accurate security measures protecting Service Data. 
2. Warranty Remedies. You will notify eeva of any non-conformance of the Service(s) under a warranty above within a period of thirty (30) days. Provided that you notify eeva within such time, eeva will use commercially reasonable efforts to correct the non-conformance at no additional charge. If eeva is unable to correct such non-conforming Service(s) as warranted within a reasonable time, you shall have an option to terminate the applicable Order Form and receive a prorated refund of any prepaid, unused Subscription Charges covering the remainder of the Subscription Term. If you exercise such an option of termination and refund, it shall be your sole remedy in case of a breach of the limited warranties above.

Disclaimers.

1. EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICE(S) ARE PROVIDED “AS IS”. NEITHER PARTY MAKES ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.  WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, EEVA DOES NOT WARRANT THAT THE SERVICE(S) ARE ERROR-FREE OR THAT THE SERVICE(S) WILL OPERATE WITHOUT INTERRUPTION, THAT THE RECOMMENDATIONS WILL BE ACCURATE AND EEVA GRANTS NO WARRANTY REGARDING YOUR USE OF THE SERVICE(S).  THE SERVICE(S) MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS.  eeva IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES OR OTHER DAMAGES RESULTING FROM SUCH PROBLEMS.

    

2. FROM TIME TO TIME, eeva MAY OFFER NEW “BETA” FEATURES OR TOOLS WITH WHICH YOU MAY EXPERIMENT. SUCH FEATURES OR TOOLS ARE OFFERED SOLELY FOR EXPERIMENTAL PURPOSES AND WITHOUT ANY WARRANTY OF ANY KIND, AND MAY BE MODIFIED OR DISCONTINUED AT eeva’s SOLE DISCRETION.

    

3. YOU ACKNOWLEDGE AND AGREE THAT THE SERVICE(S) AND ANY INFORMATION OR RECOMMENDATIONS PROVIDED BY eeva TO YOU ARE INTENDED AS RECOMMENDATIONS ONLY AND DO NOT CONSTITUTE ANY WARRANTY OR GUARANTEE THAT YOU, BY FOLLOWING SUCH RECOMMENDATIONS, WILL BE FULLY COMPLIANT WITH ANY APPLICABLE STANDARDS CONTEMPLATED BY THE SERVICE(S). YOU ACKNOWLEDGE AND AGREE THAT IT IS SOLELY YOUR RESPONSIBILITY TO ENSURE THAT YOU COMPLY WITH ALL SUCH APPLICABLE STANDARDS.

    

4. FROM TIME TO TIME, THE SERVICE(S) MAY GENERATE AI-POWERED RECOMMENDATIONS, CONTENT, OR AUTOMATED ACTIONS (SUCH AS TASK CREATION, REMINDERS, OR SUGGESTED COMMUNICATIONS). THESE FEATURES ARE OPT-IN AND PROVIDED FOR INFORMATIONAL PURPOSES ONLY. eeva DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR APPROPRIATENESS OF ANY AI-GENERATED OUTPUT. YOU REMAIN SOLELY RESPONSIBLE FOR VALIDATING AND DECIDING WHETHER OR HOW TO ACT UPON ANY AI-GENERATED INFORMATION.

Limitation of liability

1. Exclusion of Certain Types of Damages. EXCEPT TO THE EXTENT PROHIBITED BY LAW, NEITHER PARTY NOR ITS AFFILIATES WILL HAVE ANY LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL, PUNITIVE, COVER, BUSINESS INTERRUPTION, LOST PROFIT, OR CONSEQUENTIAL DAMAGES, WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF A PARTY OR ITS AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF A PARTY’S OR ITS AFFILIATES’ REMEDY OTHERWISE FAILS OF ITS ESSENTIAL PURPOSE.

    

2. Liability Cap. EXCEPT FOR AMOUNTS PAYABLE UNDER A PARTY’S OBLIGATIONS UNDER CLAUSE 10, IN NO EVENT SHALL THE AGGREGATE TOTAL LIABILITY OF EITHER PARTY TOGETHER WITH ITS AFFILIATES ARISING OUT OF OR RELATED TO THESE TERMS EXCEED THE TOTAL AMOUNTS PAID BY OR DUE FROM BUT NOT YET PAID BY YOU UNDER THE ORDER FORM(S) GIVING RISE TO SUCH LIABILITY IN THE TWELVE (12) MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE LIABILITY. THE FOREGOING LIMITATION WILL APPLY WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY BUT WILL NOT LIMIT YOUR AND YOUR AFFILIATES’ PAYMENT OBLIGATIONS UNDER CLAUSE 5 OF THESE TERMS.

Indemnification

1. Indemnification by eeva. eeva will  defend  you  against  any  claim,  demand,  suit  or  proceeding  made  or  brought  against  you  by  a  third  party  alleging  that  the Service(s)  infringe  or  misappropriate  such  third  party’s  intellectual  property  rights in the United States of America (each, a “Customer Indemnity Claim”), and will  indemnify you from any  damages,  attorney  fees  and  costs  finally  awarded  against  you  as  a  result  of,  or  for  amounts  paid  by  you  under a settlement  approved  by  eeva in writing of, a Customer Indemnity Claim, provided you: (a) promptly give eeva written notice of Customer Indemnity Claim; (b) give eeva sole  control of the  defense  and  settlement  of  the  Customer Indemnity Claim; and (c) give eeva  all  reasonable  assistance, at  eeva’s  expense.  If  eeva  receives  information  about  an  infringement  or  misappropriation  claim  related  to the Service(s),  eeva may  in  its  discretion  and  at  no  cost  to  you: (i) modify  the  Service(s)  so  that  they  are  no  longer  claimed  to  infringe  or  misappropriate; (ii)  obtain  a  license  for your  continued  use  of  the Service(s)  in  accordance  with  these Terms; or  (iii)  terminate your Account upon  thirty (30) days’ written notice and provide you with a refund of  any  prepaid  fees  covering  the  remainder  of  the  Subscription Term of the terminated Service(s). The above defense and  indemnification  obligations do  not  apply  if  a  Customer Indemnity Claim arises  from:  (I) the use or combination  of the Service(s) or any  part thereof with  software, hardware, data, or processes not provided by eeva, if the  Service(s)  or  use thereof would not infringe without such  combination; (II) modifications to the Service(s) not made by eeva or third-parties authorized by eeva; or (III) your breach of these Terms, applicable Order Forms or the Documentation.

    

2. Indemnification by you. You will  defend  eeva and  its  Affiliates  against  any  claim,  demand,  suit  or  proceeding  made  or  brought  against  eeva  by  a  third  party  arising  from your  use  of  the  Service(s)  in violation of clause 2.2 of these Terms (“eeva Indemnity Claim”),  and  will  indemnify  eeva  from  any  damages,  attorney  fees  and  costs  finally  awarded  against  eeva  as  a  result  of,  or  for  any  amounts  paid  by  eeva  under  a  settlement  approved  by  you  in  writing  of,  a  eeva Indemnity Claim,  provided  eeva: (i)  promptly  gives  you  written  notice  of  the  eeva Indemnity Claim; (ii) gives  you  sole  control  of  the  defense  and  settlement of the eeva Indemnity Claim; and  (iii)  gives you  all  reasonable  assistance,  at  your expense.  The above defense and indemnification obligations do not apply if an eeva Indemnity Claim arises from eeva’s breach of these Terms, applicable Order Forms or the Documentation.

    

3. Sole and Exclusive Remedy. This clause 10 sets forth the indemnifying party’s sole liability to, and the indemnified party’s exclusive remedy against, the other party for the third-party claims described herein.

Governing law & jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the province of Quebec and the courts in the province of Quebec, Canada shall have exclusive jurisdiction on all matters, claims, actions or disputes arising from these Terms, without regard to the principles of conflicts of laws.

Miscellaneous

1. Entire Agreement and Revisions. These Terms, including the Order Forms, all schedules and online policies incorporated herein by reference, contains the entire agreement and understanding of the Parties and supersedes all prior communications, discussions, negotiations, proposed agreements, and all other agreements between them, whether written or oral, concerning the subject matter herein. To the extent that a conflict arises between the terms and conditions of an Order Form and these Terms, the terms and conditions of the Order Form will govern. It is expressly agreed that these Terms and any Order Form supersede the terms any of your purchase order. you are encouraged to periodically visit this page to review these Terms and any amendments or changes thereto. eeva may amend or change these Terms at any time. eeva will give you a notice of material changes in these Terms not less than 10 (ten) days prior to the date such revised Terms will take effect. your continued use of the Service(s) after any such amendment signifies your acceptance of such amendment.

    

2. Relationship of the Parties. The parties are independent contractors. These Terms do not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship among the Parties.

    

3. Export Compliance and use Restrictions. Each Party represents that it is not on any U.S. government denied-party list. You will not permit any user to access or use the Service(s) in Russia or a U.S.-embargoed country or region (currently Cuba, Iran, North Korea, Syria or Crimea) or in violation of any U.S. export law or regulation.

    

4. Anti-Bribery. Neither party has received or been offered any illegal or improper bribe, rebate, payoff, influence payment, kickback, or other thing of value from an employee or agent of the other party in connection with these Terms.

    

5. Assignment. Except to its Affiliates, neither Party may, directly or indirectly, assign all or any part of these Terms or its respective rights under these Terms or delegate performance of its respective duties under these Terms without the prior consent, which consent shall not be unreasonably withheld, of the other Party. In the event of assignment to an Affiliate, the Party assigning its performance shall promptly intimate the other Party of such assignment and shall not default in any of its payment obligations under these Terms. Subject to the foregoing restrictions, these Terms will be fully binding upon, inure to the benefit of and be enforceable by the parties and their respective successors and assigns.

    

6. Force Majeure. Except for the obligation to pay Subscription Charges and notwithstanding anything to the contrary contained elsewhere, any delay in the performance of any duties or obligations of either Party will not be considered a breach of these Terms if such delay is caused by circumstances beyond such Party’s reasonable control, such as acts of God, acts of government, acts of terror or civil unrest, technical failures beyond the Party’s reasonable control, provided that such Party uses reasonable efforts, under the circumstances, to notify the other Party of the circumstances causing the delay and to resume performance as soon as possible.

    

7. Notices and Consent to Electronic Communications. All notices to be provided by eeva to you under these Terms may be delivered in writing (i) by nationally recognized overnight delivery Service(s) (“Courier”) or to the contact mailing address provided by you in the relevant Order Form; or (ii) by means of a general notice on the Service(s) via electronic mail to the e-mail address provided by you. Our address for a notice to us: (i) in writing by Courier to the address mentioned above or (ii) by electronic mail is info@eeva.ai. All notices shall be deemed to have been given immediately upon delivery by electronic mail, or if otherwise delivered upon receipt or, if earlier, two (2) business days after being deposited in the mail or with a Courier as permitted above.

    

8. No Waiver; Severability. Either Party’s failure or delay to exercise or enforce any right or claim does not constitute a waiver of such right or claim and shall in no way affect our right to later enforce or exercise it. If a Party waives a failure or breach by the other Party, it will only do so in writing and that will not mean that such Party automatically waives any future failure of breach by the other Party. In the event that one or more provisions of these Terms are be found to be or become unlawful, void or unenforceable, such provision(s) shall be deemed severable and will not affect the validity and / or enforceability of the remaining provisions of these Terms which will continue to remain in full force and effect.

    

9. Survival. All clauses which, by their nature are intended to survive, including without limitation Clauses 3 (Intellectual Property Rights), 5 (Charges and Payment), 6.4 (Effect of Terminating your Account), 7 (Confidentiality, Security and Data Privacy), 8 (Warranties and Disclaimer), 9 (Limitation of Liability), 10 (Indemnification), 11 (eeva Contracting Entity, Governing Law and Venue), 12 (Miscellaneous) and 13 (Definitions) shall survive any termination of our agreement with respect to use of the Service(s) by you.

    

10. Contact Information: To report failures, incidents, concerns, or other complaints related to the Service(s) or systems, you may contact eeva at support@eeva.ai.

Definitions

When used in these Terms with the initial letters capitalized, in addition to terms defined elsewhere in these Terms, the following terms have the following meanings:

Account: means any accounts or instances created by you or on your behalf for access and use of the Service(s).

Affiliate: means an entity that controls, is controlled by, or is under common control with the subject entity. “Control,” for purposes of this definition, means direct or indirect ownership of control of more than 50% of the voting interests of the subject entity.

API: means the application programming interfaces developed, enabled by or licensed to us that permits access to certain functionality provided by the Service(s).

Documentation: means any written or electronic documentation, images, video, text or sounds specifying the functionalities of the Service(s) provided or made available by us to you or your users through the Service(s) or otherwise.

Order Form: means any service order form or statement of work executed by the Parties referencing these Terms and specifying the subscription information for the Service(s) including details on any Implementation Services, Subscription Charges, payment information, applicable modules and Subscription Term.

Personal Data: means data relating to a living individual who is or can be identified either from the data or from the data in conjunction with other information that is in, or is likely to come into, the possession of eeva, except that Personal Data does not include such information pertaining to your personnel or representatives who are business contacts of eeva where eeva acts as a data controller of such information.

Processing/To Process: means any operation or set of operations which is performed upon Personal Data, whether or not by automatic means, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction.

Sensitive Personal Information: means information that relates to an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health, or data concerning a natural person’s sex life or sexual orientation, government IDs, passport numbers, social security numbers, financial information, credit card data, information about an individual’s criminal offences or convictions, as well as any other information deemed sensitive under applicable data protection laws.

Service Data: means all electronic data, text, messages, emails, Personal Data or other materials, submitted to the Service(s) by you through your Account in connection with your use of the Service(s).

Service(s): means eeva’s proprietary cloud-based platform, accessible via native mobile applications and supported web browsers on compatible desktop and tablet devices, provided to you over the internet/cloud that provides: (i) information security and compliance services in the form of a productized and automated consultant; (ii) audit services in relation to system level controls and organization level controls through the auditors registered on the Website; and (iii) any new services that eeva may introduce as a Service to which you may subscribe, and any updates, modifications or improvements thereto, including individually and collectively, Software, the API and any Documentation.

Software: means software provided by us (either by download or access through the internet) that allows you to use any functionality in connection with the Service(s).

Subscription Term: means the period during which you have agreed to subscribe to the Service(s) specified in a relevant Order Form

Third-party Service(s): shall mean third party application(s) or service(s) integrating with the Service(s) through APIs or otherwise which require you to have your own accounts with such third-party application(s) or service(s) in order to utilize them.

User: means those who are designated users within the Service(s), including an Account administrator, agents and other designated users.

Website(s): shall mean the websites and web applications owned and operated by us, including www.eeva.ai and any related subdomains or web-based platforms used to access the Service(s).